Shortages of more than US$5 (or equivalent) should be paid into the General Cashier within one business day.
At the end of each shift, each outlet/Front Office Cashier should place the cash sales for the shift in a remittance funds envelope. The front of the envelope should give a clear breakdown of the money being remitted and all envelopes should be deposited into the Cash drop safe located next to Security Office on Ground floor
All daily 'drops' should be logged in Daily Cash Drop Sheet in Security Office witnessed, verified on the log sheet against each envelope entry and signed by a Security Officer.
The drop safe will be cleared each morning by the General Cashier in the presence of Security Officer according to Daily Cash Drop Sheet
Each Envelope will be checked by the General Cashier who will read the cash value written on the envelope and compare number of envelopes upon collection witnessed by Security Officer.
When settling a guest check by credit card, colleagues should check the following: The signature on the charge card is the same as that on the credit card; The card is valid in terms of expiry date; The card is valid in terms of the credit card company’s list of stolen or stopped cards; and The total of the transaction equals to the total of the check and the amount of tip which the guest has decided to add.
When our guest settles the check to a room, F&B colleagues must visually verify that the name on the check agrees with the name on the display. If the name is hard to verify, a second proof of identification is required.
When our guest tries to settle the check using a personal or company cheque, we need to inform the guest that in an F&B outlet, personal or company cheques are not accepted as a form of settlement.
When our guest presents foreign currency to settle the check in F&B outlet, he/she should be kindly advised to exchange it at Front Desk and pay by local currency – UAE dirhams.
When a guest presents a gift certificate as the form of settlement, the colleague receiving the gift certificate should check the following: The expiry date
Before the end of outlet Operation F&B colleagues must be sure that there is no open check in Micros and if so they should inform Outlet Manager. The authorized signature; The value of the certificate; and The conditions listed on the certificate
The redeemed gift certificate should be attached to the relevant guest check and secured in the drop safe with the shift cash drop.
To be punctual on duty and ensure the same of your employees.
Be well groomed to the standards laid down. Insist on the same standard for your employees.
To comply with all hotel rules and regulations as outlined in the handbook and to be aware of company disciplinary and grievance procedures.
Assist in Task Force Teams for new openings
To promote a helpful and professional image to the customer and give full cooperation to any customer requiring assistance with the prompt, caring and helpful attitude.
To anticipate the needs of the customer whenever possible, to enhance quality service and in turn enhance customer satisfaction.
To give full co-operation to any colleague requiring assistance in a prompt caring and helpful manner. To be flexible in assisting in other areas of the Hotel in response to the business and customer needs.
Is familiar with all related company documentation and especially with the relevant Operational Standards Manual for his/her field of responsibility.
Other duties as assigned.
Previous experience as a cashier or in a guest-facing role within a luxury hotel or hospitality setting.
Strong communication and interpersonal skills, with the ability to provide exceptional customer service and resolve issues professionally.
Excellent organizational skills and attention to detail, maintaining high standards of accuracy and efficiency in a fast-paced environment.
What is in it for you
Employee benefit card offering discounted rates at Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
