Maintain exceptional guest service standards and ensure guest satisfaction through regular interaction, attentive listening, and proactive feedback management
Monitor and control food and beverage costs, inventory levels, and stock rotation to optimize profitability and minimize waste
Ensure full compliance with health, safety, and hygiene regulations, conducting regular inspections and audits to maintain the highest standards
Manage reservations, table allocations, and guest flow to maximize outlet capacity, revenue, and operational efficiency
Prepare, analyze, and present operational reports, including sales figures, labor costs, performance metrics, and key performance indicators
Implement and maintain quality assurance procedures for food presentation, taste, consistency, and overall service excellence
Address guest complaints and concerns promptly and empathetically, implementing corrective measures and follow-up actions as necessary
Collaborate with the culinary team to develop innovative menus, seasonal offerings, and promotional initiatives that drive revenue and guest engagement
Conduct staff briefings, performance reviews, and one-on-one coaching sessions, identifying training needs and creating development opportunities
Manage scheduling and rostering to ensure adequate staffing levels during peak and off-peak periods while maintaining labor cost efficiency
Liaise with other departments to ensure seamless coordination and support for overall organizational success
Maintain outlet cleanliness, ambiance, and aesthetic standards in accordance with organizational brand guidelines and expectations
Analyze guest feedback and operational data to identify trends, opportunities for improvement, and innovative solutions
Demonstrate resilience and adaptability in managing dynamic operational challenges while maintaining transparent communication with team members
Minimum 5-6 years of progressive experience in food and beverage operations management or outlet management
Proven track record successfully managing outlets, all-day dining establishments, or similar hospitality operations
Strong knowledge of food safety, hygiene standards, and health and safety regulations specific to food service operations
Demonstrated proficiency in profit and loss (P&L) management, cost control, and financial analysis
Excellent leadership and staff management capabilities with proven experience in training, development, and team motivation
Strong communication and interpersonal skills with the ability to build effective relationships across all levels
Proficiency in hospitality management systems and point-of-sale (POS) software
Advanced proficiency in Microsoft Office applications, particularly Excel for data analysis and reporting
Ability to work flexible hours, including evenings, weekends, and public holidays as required by outlet operations
Strong organizational and time management skills with the ability to multitask and prioritize effectively
Analytical mindset with the ability to interpret data, identify trends, and make informed decisions
Inventory management and stock control expertise
Experience with reservation systems and table management
Demonstrated resilience, adaptability, and problem-solving capabilities in dynamic environments
Commitment to continuous improvement, innovation, and maintaining transparent communication with team members
Capacity planning and revenue management knowledge
Hospitality management qualification, diploma, or relevant professional certification (preferred)
Experience working within luxury hotel environments, premium hospitality brands, or high-volume outlet operations (preferred)
Experience in menu development, food costing, and collaboration with culinary teams (preferred)
Familiarity with guest feedback management systems and quality assurance procedures (preferred)
