The Supply Chain Operations Associate will support end-to-end logistics and customer experience. They will support the company’s processes through professional communications, both to and from customers, on behalf of our clients. As a result of customer contact, the Supply Chain Operations Associate updates the Company database with all appropriate information. They support all quality assurance efforts and Program criteria via phone and e-mail as well as wide usage of high-level logistics tools and systems.
Responsibilities
Perform and handle outbound or inbound customer and/or client communications
Advise customers on behalf of our clients.
Interact with customers via various methods of communication.
Utilize client’s third parties to provide the entitled service.
Follow detailed instructions as outlined in company documents.
For service level agreement in jeopardy, follow established escalation rules.
Resolve customer complaints and escalations.
Update applicable program database(s) accurately.
Appropriately handle challenging and unique customer situations in accordance with our policies.
Identify and escalate data or program specific issues to appropriate level of management.
May be responsible for multiple programs and working cross-functionally through programs.
Job Qualifications
Previous customer service experience is not required, but it is an advantage.
Fluency in English.
Attention to detail and accuracy.
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Strong communication and interpersonal skills.
Results-driver with action orientation.
Benefits
We really value our employees and therefore we offer a substantial remuneration package for all roles, which includes:
Career Counselling
Additional paid time off
Flexible benefits
Luxury health & dental insurance
Life insurance
Food vouchers
Fuel card
Multisport card
Employee Assistance Program
Bonuses for special occasions
Options to buy shares
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About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
