Project Role : Packaged/SaaS Application Engineer Project Role Description : Configure and support packaged or SaaS applications to adapt features, manage releases, and ensure system stability. Use standard tools, APIs, and low-code platforms to align solutions with business needs while preserving compatibility and performance. Must have skills : Amazon Connect Good to have skills : AWS Architecture Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education
Summary
As a Packaged or Software as a Service Application Engineer, a typical day involves configuring and supporting packaged or SaaS applications to tailor features according to evolving business requirements. The role includes managing software releases to maintain system stability and performance. The engineer works with various standard tools, application programming interfaces, and low-code platforms to ensure that solutions remain compatible with existing systems while meeting organizational needs. Collaboration with different teams to align technical solutions with business goals is a key aspect of daily activities, ensuring seamless operation and continuous improvement of the applications.
Roles & Responsibilities
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to optimize application configurations to enhance user experience and operational efficiency.
- Facilitate knowledge sharing and mentoring within the team to support professional growth and skill development.
- Coordinate with stakeholders to gather requirements and translate them into effective application solutions.
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Professional & Technical Skills
- Must To Have Skills: Proficiency in Amazon Connect.
- Good To Have Skills: Experience with AWS Architecture.
- Strong understanding of cloud-based contact center solutions and their integration capabilities.
- Experience in managing application lifecycle including deployment, updates, and troubleshooting.
- Familiarity with APIs and low-code platforms to customize and extend application functionalities.
- Ability to analyze system performance and implement improvements to ensure reliability and scalability.
Additional Information
- The candidate should have minimum 5 years of experience in Amazon Connect.
- This position is based at our Chennai office.
- A 15 years full time education is required.
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com