The Network Operations Engineers is accountable for the successful operations and support of the Client Network and underlying infrastructure. The selected individual will be part of a national team providing national and international support to the Accenture Aero & Defence Space client.
The Network Engineer’s role is to ensure the stability and integrity of in-house data, LAN & WAN, and wireless network services. This is achieved by planning, designing, and developing local area networks (LANs) and wide area networks (WANs) across the organization. In addition, the Network Engineer will participate with the installation, monitoring, maintenance, support, and optimization of all network hardware, software, and communication links. This individual will also analyse and resolve network hardware and software problems by participation in the client Service Management processes. Ensuring any issues are resolved in a timely and accurate fashion in alignment with agreed SLA’s.
Key Responsibilities
o Plan and execute in depth technical activity.
o Influencing the direction of activities/plans and providing technical insight and guidance to others.
o Investigate and help resolve issues on customer’s network and IT environment and using agreed troubleshooting methodologies.
o Manage network support cases to enable fast resolution that exceeds our customers’ expectations.
o Ensuring accurate recording of all cases using the Company’s ticket management tool and closing within agreed timeframes.
o Using the central document repository, to ensure knowledge sharing across the team and enable best practice.
o Supporting and taking ownership of ad-hoc projects to develop the capabilities of the Ideal Service Centre.
o Supporting wider team with knowledge share, via knowledge base communications (emails, how-to guides etc.) and contribution at team meetings.
o Participation in the on-call and shift rota, this is an onsite delivery-based role.
#LI-EU
Job Qualifications
Skills & Experience
o Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history at the point of application (without more than 30 consecutive days spent outside the UK during this timeframe). This role requires British national only.
o Experience within information security/technology focused on networking.
o Cisco switching & wireless, Cisco Security including ASA firewalls and ISE.
o Cisco certification including Cisco CCNP or multiple CCNA across Network technologies/areas.
o Proven experience in incident management, service request management and problem solving.
o Experience of using ticketing systems and use of monitoring and management tools.
o Ability to communicate effectively and build relationships to understand client requirements.
o Ability to deliver against deadlines and agreed SLA targets.
o Ability to take ownership of an issue or task and see it through to completion.
Set yourself apart
o ITIL qualification desirable.
o Full clean driving license is preferable.
o Palo Alto experience
o Checkpoint experience
o Firewall Orchestration
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
