The Work
Instructor Led Delivery
Lead operational planning and execution for instructor-led, virtual instructor-led, hybrid, and large-scale learning programs.
Perform and oversee training readiness activities, ensuring all delivery requirements, resources, communications, and technologies are in place prior to program launch.
Provide live operational and technical support for high-profile and strategic training events.
Partner with program managers, delivery teams, technology teams, vendors, and instructors to ensure successful training outcomes.
Monitor delivery performance, learner experience metrics, support trends, and operational KPIs to identify opportunities for improvement.
Develop and maintain operational procedures, standards, playbooks, and knowledge management resources.
Analyze recurring issues and implement solutions that improve operational efficiency, reduce support volume, and enhance learner satisfaction.
Lead process improvement initiatives focused on automation, standardization, scalability, and service excellence.
Create reports, dashboards, and executive summaries that provide actionable insights to stakeholders and leadership.
Mentor and provide guidance to Learning Operations Analysts and other team members, supporting skill development and operational consistency.
Support global learning delivery programs across multiple regions, time zones, and delivery modalities.
Contribute to operational strategy, capacity planning, and continuous improvement efforts to support organizational growth and evolving client needs.
Learner Support
Serve as a senior point of contact for learners, instructors, clients, vendors, and internal stakeholders regarding training operations and delivery support.
Manage and resolve complex operational, scheduling, registration, platform, and learner support issues while ensuring adherence to service-level agreements (SLAs).
Act as an escalation point for critical delivery incidents and coordinate cross-functional resolution efforts.
Travel
Travel may be required for this role. The amount of travel will vary based on business and client requirements.
Here's What You Need
Minimum 5 years of experience in learning operations, training delivery, learning administration
Minimum 3 years of experience managing complex training programs or large-scale learning delivery operations.
Bonus Points If
Experience serving as an escalation point and resolving complex learner, instructor, or delivery-related issues.
Experience working with Learning Management Systems (LMS), virtual learning platforms, and collaboration technologies.
Strong analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and implement sustainable solutions.
Experience developing operational reporting, dashboards, and performance metrics.
Demonstrated ability to lead process improvement initiatives and drive measurable operational efficiencies.
Excellent verbal, written, and stakeholder management skills.
Ability to manage multiple priorities and thrive in a fast-paced, highly collaborative environment.
Advanced proficiency with Microsoft 365 applications and collaboration tools.
Experience with virtual classroom technologies such as Microsoft Teams, Zoom, Webex, Adobe Connect, or similar platforms.
Experience with service management and ticketing platforms.
Experience supporting global learners, instructors, and stakeholders across multiple regions and time zones.
Experience with Lean, Six Sigma, process optimization, or continuous improvement methodologies.
Experience mentoring, coaching, or leading junior team members
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/23/2026. Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: https://www.accenture.com/us-en/careers/local/benefits
Role Location Annual Salary Range
California $73,800 to $182,600
Colorado $73,800 to $157,800
Connecticut $73,800 to $157,800
District of Columbia $78,500 to $168,000
Illinois $68,300 to $157,800
Maine $62,800 to $134,400
Maryland $73,800 to $157,800
Massachusetts $73,800 to $168,000
Minnesota $73,800 to $157,800
New York $68,300 to $182,600
New Jersey $78,500 to $182,600
Ohio $68,300 to $146,100
Virginia $68,300 to $168,000
Washington $80,200 to $168,000
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com
What We Believe
We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture has the responsibility to create and sustain an inclusive environment.
Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. Read more here
Requesting An Accommodation
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.
Accenture is committed to providing veteran employment opportunities to our service men and women.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
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