Key Responsibilities
- Design, develop, and implement customizations, plugins, workflows, and integrations within Microsoft Dynamics 365 (Customer Service)
- Configure Dynamics modules to meet business requirements, including entity creation, form design, views, business rules, and automated processes
- Integrate Dynamics 365 with other enterprise systems using APIs, web services, and middleware (e.g., Azure Logic Apps, Power Automate)
- Collaborate with business analysts and stakeholders to gather requirements and translate them into detailed technical specifications and solutions
- Conduct unit testing, support user acceptance testing (UAT), and manage deployment of customizations and updates
- Provide ongoing support, troubleshooting, and maintenance for Dynamics 365 solutions, including performance tuning and issue resolution
- Create and maintain high‑quality technical documentation for customizations, integrations, and operational processes
- Ensure solutions adhere to Microsoft best practices, compliance requirements, and established security standards
What You Need
- Minimum 3 years of hands‑on experience with Microsoft Dynamics 365 (Customer Service)
- Proficiency in Dynamics 365 customization, configuration, and development (JavaScript, C#, .NET, Power Platform)
- Experience with Dynamics 365 APIs, web services, and enterprise integration tools
- Familiarity with Microsoft Dataverse and Power Platform (Power Apps, Power Automate)
- Strong analytical, troubleshooting, and problem‑solving skills
- Excellent communication skills with the ability to collaborate effectively with technical and business partners
- Nice to Have
- Bachelor’s degree in Computer Science, Information Systems, or a related field
- Experience with Azure services (Logic Apps, Azure Functions, etc.)
- Microsoft Dynamics 365 or Power Platform certifications
- Experience with data migration and ETL tools and processes
- Knowledge of DevOps practices and CI/CD tools that support Dynamics 365 deployments
- Experience working in Agile/Scrum environments
- Prior experience supporting CRM optimization and service delivery improvements with client stakeholders
- Experience implementing or supporting CRM systems within a federal agency environment
- Knowledge of client operations, policies, and programs, especially customer‑facing technology solutions
- Eligibility Requirements
- Candidates must be U.S. Citizens
- Eligibility to obtain a government Public Trust Clearance
#LI-Platforms
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$78,600—$160,200 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
Requesting An Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.
If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter.
Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.
Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration.
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.
