ABM Industries, Inc.
From ABM Industries, Inc.'s careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Shift: Must be able to work one day of the weekend | Swing shift
The pay listed is the hourly range or the hourly rate for this position. A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2026 Employee Benefits | Staff and Management Team Members
Supervise and support Wheelchair Attendants and Baggage Handler Agents during assigned shifts.
Lead daily shift briefings and communicate operational updates, safety procedures, and service expectations.
Monitor employee attendance, punctuality, productivity, and overall performance.
Coach, train, mentor, and develop team members to maintain high service standards.
Assist with onboarding and training of new employees.
Address employee concerns and escalate disciplinary matters as necessary.
Promote a positive work environment focused on safety, teamwork, and customer satisfaction.
Wheelchair Operations
Ensure passengers requiring mobility assistance receive courteous, professional, and timely service.
Monitor service levels and staffing assignments to meet airline and customer demands.
Assist with coordinating wheelchair requests during peak operational periods.
Respond to passenger inquiries, complaints, and service recovery situations.
Ensure compliance with ADA requirements and company service standards.
Baggage Operations
Oversee baggage handling activities, including loading, unloading, transfer, and delivery operations.
Monitor baggage handling performance to ensure timely processing and delivery.
Investigate and document baggage-related incidents, delays, discrepancies, or service issues.
Coordinate with airline representatives and operations teams to resolve baggage concerns.
Ensure proper handling of priority, oversized, and special-service baggage.
Operational Excellence
Coordinate staffing levels based on flight schedules, passenger volume, and operational needs.
Maintain effective communication with airline partners, airport authorities, and internal departments.
Monitor operational performance metrics and implement corrective actions when needed.
Complete shift reports, incident reports, and operational documentation accurately and timely.
Support irregular operations, flight delays, cancellations, and emergency situations.
At least 2 years of experience supervising employees.
Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
MS Office (Outlook, Word, Excel) proficiency required.
Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
Proven ability to handle confidential information with discretion.
Detail-oriented with a high level of accuracy.
Strong organizational, multi-tasking, and prioritization skills.
Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
Resourceful team player with a positive outlook and approachable demeanor.
High School Diploma or GED (Required)
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