Support incident and problem management processes by documenting timelines, troubleshooting steps, findings, corrective actions, and follow-up items in the appropriate ticketing and knowledge systems.
Assist with maintaining network equipment, performing approved software and firmware updates, completing lifecycle maintenance activities, and validating changes while following established change management, security, and compliance procedures.
Maintain and support the local QA environment by helping validate network configurations, monitoring policies, automation updates, and operational procedures before production release.
Track equipment health, support replacement or refresh activities, and help ensure network devices remain current, supportable, and aligned with operational standards.
Keep network documentation current, including device inventories, circuit details, support procedures, escalation paths, diagrams, and knowledge articles.
Collaborate with Network Engineering, Infrastructure, Security, Service Desk, application teams, carriers, and vendors to support timely issue resolution and service restoration.
Identify recurring issues, monitoring gaps, or process improvement opportunities and share recommendations with senior team members.
Participate in an on-call rotation to support critical incidents, after-hours maintenance, and urgent service restoration activities.
What will you need to bring?
4-year degree in an IT-related field or equivalent work history.
2+ years of experience in IT operations, network support, infrastructure support, service desk escalation, or a related technical support environment.
Foundational understanding of networking concepts and protocols, including TCP/IP, VLANs, routing, switching, wireless, DNS, DHCP, VPN, NAT, firewall fundamentals, and Juniper Junos OS concepts.
Experience using network troubleshooting tools and commands such as ping, traceroute, nslookup, packet capture tools, log review, monitoring dashboards, Junos CLI, Juniper Mist dashboards, Service Level Expectations, and Marvis insights.
Familiarity with enterprise network technologies such as Juniper EX Series switches, Juniper SRX Series firewalls and gateways, Juniper Mist wireless access points, Mist AI, Marvis Virtual Network Assistant, Junos OS, routers, switches, wireless controllers, firewalls, load balancers, WAN circuits, and cloud connectivity.
Ability to analyze alerts, logs, performance data, and incident trends to support effective troubleshooting and problem resolution.
Strong verbal, written, and interpersonal communication skills, including the ability to explain technical issues, business impact, and resolution progress to both technical and non-technical audiences.
Ability to prioritize work, remain calm during high-impact incidents, follow documented procedures, and collaborate effectively in a fast-paced operational environment
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F is committed to providing simple, competitive, and comprehensive benefits that align with our Company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
Incentive bonus program
401(K) savings plan with company match
Annual companywide review process
Flexible spending accounts
Medical, dental, and vision insurance
Life and disability insurance
Associate assistance program
Paid parental and adoption leave
Access to fertility and adoption benefits through Carrot
Access to mental health and wellness app, Headspace
Paid Caregiver Leave
Mobile Stipend
Paid time off & one paid volunteer day per year, allowing you to give back to your community
Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles & six work from anywhere weeks per year)
Seven associate wellness half days per year
Onsite fitness center
Merchandise discount on all of our brands
Opportunities for career advancement, we believe in promoting from within
Access to multiple Associate Resource Groups
Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
