ABB
From ABB's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
You’ll be empowered to lead, supported to grow, and proud of the impact we create together.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
Customer Service Manager, Parts & Repair
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The Inventory Access Program role coordinates all activities related to ABB-owned spare parts at customer sites. The Inventory Access Program is offered by the Parts & Repair services teams and gives customers critical spare parts on site, which remain owned by ABB until used, at which point the customer is charged for usage. Customers pay a monthly subscription fee for the parts to be kept on site. The role manages every program transaction, from the customer using a part and contacting Inventory Access, through the necessary SAP transactions, order placement, customer invoicing, and consignment fill-up. In this role, you will also act as a trusted first point of contact for ABB customers, providing technical, order, and payment support, forwarding supplier offers, and connecting customers with the right partners. You will coordinate with relevant resources to take full case ownership, improve customer experience and first contact to cash transition rate, and create new business opportunities for ABB.
The work model for the role is: Hybrid {#LI-Hybrid}
Owning the Inventory Access Program (IAP) service offering end to end, from risk management and customer transactions to field service audits, financial reconciliation, and program improvement.
Managing life cycle, warranty, and obsolescence risk to protect IAP profitability and revenue targets.
Handling all customer service transactions, including recalls, warranty replacements, fill-ups, billing, and contract modifications, including obtaining customer signatures and coordinating billing and inventory changes.
Communicating service billing to Business Areas and ensure accurate internal billing to service contracts through Finance.
Maintaining standardized marketing and delivery templates and provide inside sales support to position and deliver the IAP service when called upon.
Preparing Full Cost Models for IAP proposals, for new programs and in advance of customer renewals.
Building and rolling out a site responsible sign-off process before contract renewal.
Improving the site audit process and training Field Service before each audit to ensure deliverables are met.
Providing a real-time SAP bounce and audit reconciliation report to Field Service before they leave a site to eliminate reworks.
Coordinating audit reconciliation activities in a timely manner.
Monitoring quality, reliability, delivery, and revenue KPIs, and recommending ways to streamline and continuously improve the IAP service offering.
Administering all tasks required to process buy back, pre-owned parts, and project return program opportunities.
Bachelor's Degree in engineering, business or related field and 3 to 5 years of experience, or alternatively, a special combination of education and experience and/or demonstrated accomplishments
Intermediate/advanced in Microsoft Office (Word, Excel, and PowerPoint).
Fluency with Share Point: creation and manipulation
Results oriented with strong verbal and written communication skills and a solid reputation for being a team player.
Very high attention to detail, customer focus, and capability of managing tasks to meet critical deadlines.
Very strong “say to do ratio”.
Broad knowledge of diverse operations and strong managerial skills to effectively manage the Inventory Access Program.
Exceptional communication and analytical skills and ability to influence decisions of stakeholders.
Foresight to anticipate problems and recognize opportunities for cost-effectively improving operations and customer relations.
Versed in quality processes and procedures (Lean, Six Sigma, etc.)
What's in it for you?
We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.
ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.
All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.
For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf
As an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.
Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.
While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $75,000 and $85,000 annually.
ABB Benefit Summary for eligible US employees
[excludes ABB E-mobility, Athens union, Puerto Rico]
Go to MyBenefitsABB.com and click on “Candidate/Guest” to learn more
Health, Life & Disability
Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
Choice between two dental plan options: Core and Core Plus
Vision benefit
Company paid life insurance (2X base pay)
Company paid AD&D (1X base pay)
Voluntary life and AD&D – 100% employee paid up to maximums
Short Term Disability – up to 26 weeks – Company paid
Long Term Disability – 60% of pay – Company paid. Ability to “buy-up” to 66 2/3% of pay.
Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance
Paid Parental Leave
Employee Assistance Program
Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption
Employee discount program
Retirement
401k Savings Plan with Company Contributions
Employee Stock Acquisition Plan (ESAP)
Time off
ABB provides 11 paid holidays. Salaried exempt positions are provided vacation under a permissive time away policy.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
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