Establish a relationship with your assigned client
Home visits to set-up or troubleshoot client equipment when necessary
Provide analysis and input in a team environment
Must be able to multi-task client issues when applicable
Document technical issues and take ownership of escalating issues to the appropriate resource
Must meet the minimum standard for personal key performance indicators and contribute to the overall success of team mandated goals
Must be flexible regarding duties and hours of work
Ability to lift over 25lbs. of equipment
Ability to service our client in Greenwich
Skills
Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems
Strong technical skills in the following areas
Duo Security and other two factor authentication applications
Microsoft Exchange Administration
Familiarity with Azure Active Directory
Familiarity with Office 365 admin portal
Citrix XenApp
Publish/Manage Citrix applications
Removing hung sessions
Familiarity with Citrix director and Citrix studio a plus
Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)
Mobile device management technologies (Intune and Xen Mobile)
Understanding of networking concepts
VMware vSphere
Virtual server administration
Disk remediation
Increasing resources, RAM CPU
Managing and viewing GPO’s
Troubleshooting server performance
Configuring and managing server roles
Install, configure & manage print queues
Troubleshoot DNS, DHCP and TCP/IP issues
Self-motivated, detail-oriented and organized
Excellent communication (oral and written), collaboration, organizational, and presentation skills
Ability to manage/troubleshoot hardware (video cards, USB & peripheral devices and drivers)
Ability to troubleshoot ActiveSync and other mobile device technologies
Ability to work independently and efficiently to meet deadlines
Ability to assess and prioritize work in a fast-paced environment
Ability to manage resources both laterally & vertically
Qualifications
HS diploma required
Bachelor's degree a plus
Technical certifications and training a plus
Valid Driver's License and working Vehicle
3 years minimum experience in a relevant field
GREAT ATTITUDE, team player, always willing to pitch in and take on new tasks
Proactive/flexible nature - if you see something that can be improved, suggest it
The Benefits of Working for Abacus
Competitive compensation
Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
Exposure to diverse array of technologies
Part of a team of experienced technicians that aim to deliver exceptional service
Opportunities to further technical education through certification programs
Positive, friendly, supportive office environment
Workplace perks such as healthy snacks, wellness programs, and fun events
Salary
$85-95K
Work Authorization & Sponsorship
Candidates must be legally authorized to work in the country in which the position is based. At this time, we are unable to provide employment-based visa sponsorship for this position, now or in the future.
Use of Artificial Intelligence in Hiring
We may use artificial intelligence (AI) and other technology-assisted tools to support certain aspects of our recruiting and hiring process. These tools may assist with activities such as organizing, reviewing, or summarizing candidate information. AI-generated outputs or recommendations do not replace human judgment, and our hiring team maintains human review and oversight of employment decisions.
