VTM engagements follow a portfolio-based or a dedicated assignment model. Portfolio-based VTMs support a range of clients and hours based on business need, while dedicated VTMs are assigned primarily or exclusively to a single client. In either model, the VTM remains an Abacus employee, accountable to Abacus’s standards, operating model, and management structure. The core responsibilities and expectations of the VTM remain consistent across both engagement models, with dedicated assignments providing greater client-specific capacity, continuity, and embedded engagement.
The ideal candidate combines strong technical depth, operational leadership, executive communication skills, and the ability to coordinate complex initiatives across multiple stakeholders and technologies. This role is ideal for someone looking to move beyond traditional infrastructure management and play a meaningful role in the modernization of technology operations within regulated industries.
This role is hybrid located in Orlando Florida
Key Responsibilities
Serve as the primary operational technology partner for assigned clients, developing a deep understanding of each client’s environment, operations, priorities, and technology needs, and aligning infrastructure, cloud, cybersecurity, and emerging technologies to business objectives.
Act as the primary technical liaison between client stakeholders and Abacus delivery teams, ensuring technical needs are clearly understood, appropriately prioritized, and driven through resolution.
Perform targeted hands-on technical work within the VTM scope while coordinating larger, specialized, or project-based engineering efforts through the appropriate Abacus delivery teams.
Help clients operationalize technology initiatives within regulated environments by supporting infrastructure planning, governance alignment, security, operational readiness, modernization, and adoption.
Provide technical guidance and coordinate complex support matters and escalations across Support, Engineering, Security, Infrastructure, AI, Professional Services, Operations, and vendors.
Guide clients through modernization initiatives involving cloud platforms, cybersecurity, identity and access management, infrastructure lifecycle management, automation, collaboration platforms, and operational tooling.
Support clients in evaluating, preparing for, and operationalizing AI-enabled solutions, coordinating specialized AI design and implementation resources where required.
Identify opportunities to improve operational maturity, resiliency, scalability, governance, automation, and long-term technology effectiveness.
Maintain oversight of service activity, recurring concerns, escalations, and technical debt, ensuring ownership, communication, and follow-through, and driving continuous improvement.
Maintain regular engagement with client technical and operational stakeholders through scheduled meetings, ongoing communication, service reviews, and technology planning.
Execute against Abacus’s catalog of standardized VTM service offerings and technical deliverables, delivering engineering outcomes across the broader client base beyond one’s own assigned engagements.
For dedicated assignments, operate as an extension of the client’s technology organization while remaining accountable to Abacus’s standards and management structure.
Ideal Candidate Profile
Strong experience supporting financial services organizations within a managed services, consulting, or enterprise technology environment
Ability to communicate effectively with both technical teams and executive stakeholders
Strong understanding of infrastructure, cloud, cybersecurity, and operational service delivery
Experience coordinating complex technical initiatives across multiple teams and vendors
Familiarity with regulated environments and compliance-driven operational models
Strong organizational, communication, and client relationship skills
Ability to operate independently while driving accountability across matrixed teams
Interest in AI, automation, and emerging operational technologies
Preferred Experience
Experience supporting financial services organizations, including hedge funds, private equity firms, RIAs, asset managers, and family offices
Strong understanding of modern Microsoft-centric infrastructure and cloud ecosystems, including Microsoft 365, Azure, identity, collaboration, and endpoint management platforms
Experience supporting hybrid cloud and enterprise infrastructure environments across servers, networking, identity, security, and operational platforms
Strong knowledge of core Microsoft technologies, including Active Directory, Windows Server, Exchange Online, and Entra ID
Familiarity with cybersecurity, identity and access management, operational modernization, infrastructure lifecycle management, and governance-driven technology environments
Exposure to AI enablement, governance, automation, or operational modernization initiatives preferred
Previous experience within MSP, MSSP, consulting, Healthcare, or strategic client advisory environments preferred
Experience supporting highly regulated or security-sensitive environments strongly preferred
Why Join Abacus
Technology services are undergoing a major shift as AI, cloud transformation, cybersecurity, automation, and other emerging technologies continue to reshape regulated industries. Organizations are under increasing pressure to modernize their environments, improve operational maturity, reduce risk, and support evolving business demands in a secure and scalable way. At Abacus Group, we serve as a strategic technology partner for financial services and healthcare organizations, helping clients modernize, secure, operate, and continuously improve complex technology environments. This role offers the opportunity to work directly with sophisticated financial services clients while helping drive infrastructure modernization, cybersecurity maturity, operational effectiveness, and the adoption of emerging technologies like AI across highly regulated environments. If you want to help regulated organizations operationalize the future of technology, we should talk.
The Benefits of Working for Abacus
Competitive compensation
Exposure to diverse array of technologies
Part of a supportive, friendly team of experienced technicians that aim to deliver exceptional service
Robust benefits package: medical, dental, vision, disability, life insurance, 401k, and PTO
Opportunities to further technical education through online courses and Employee Certification Program
This position requires current U.S. work authorization. The company is unable to sponsor or assume sponsorship of an employment visa at this time.
Work Authorization & Sponsorship
Candidates must be legally authorized to work in the country in which the position is based. At this time, we are unable to provide employment-based visa sponsorship for this position, now or in the future.
Use of Artificial Intelligence in Hiring
We may use artificial intelligence (AI) and other technology-assisted tools to support certain aspects of our recruiting and hiring process. These tools may assist with activities such as organizing, reviewing, or summarizing candidate information. AI-generated outputs or recommendations do not replace human judgment, and our hiring team maintains human review and oversight of employment decisions.
