Understands SOW requirements and converts them into realistic, executable project plans
Manages the project resources to effectively execute on-time deliverables
Tracks and manages the project budget from the outset through successful completion
Tracks and oversees T&M project scope and related time entries, confirming their validity
Employs creative measures to keep project scope contained
Ensures QA standards are being met before project delivery
Outlines goals, strategy, and execution with Abacus’s engineers
Assists in the initial triage and establishment of access for project kick-off
Drives team’s development of project proposals and scope documentation
Leverages conflict management techniques to address disagreements
Assigns and aligns necessary resources, understanding resource requirements and capacity (perm or contracted) on projects, maximizing available resources and leveraging each engineer’s skill set effectively
Follows up with engineers on a weekly, daily, or (when necessary) hourly basis to understand the progress of their assigned work and to identify potential roadblocks
Monitors and summarizes progress of project(s) to stakeholders
Company Leadership
Finance
Client Contacts and IR Partners
Sets and conducts status meetings with client contacts, keeping them informed of progress and setting proper expectations
Leads the creation of PowerPoint presentations and project reports as required for large projects
Participates in incident response on-call rotation for incoming IR projects
Identifies and understands when it is necessary to escalate issues to higher-level resources
Addresses billing disputes, overruns, and customer service issues with meaningful resolutions, looping in additional Entara resources as necessary
Conducts post-mortems to outline lessons learned and improve internal processes
Problem Solving
Becomes an active part of project teams solving technical or business roadblocks until a resolution is reached and the outcome is personally verified
Perseveres in making sound judgment calls when lacking one or more desired resources or data points
Challenges technical or business requirements ensuring that we deliver the right solution, at the right price, at the right time
Leverages and employs an understanding of intermediate to advanced systems configuration, management, and maintenance in areas including the following (this is a sample but not exhaustive listing of work areas and project tasks assigned to our IR-focused engineers):
Microsoft-related technologies: Windows Server, Exchange, SQL Server, SharePoint, Active Directory, GPO, LAPS, SCCM, MDT, Intune, 0365, Azure etc.
Virtualization technologies: VMware and Microsoft Hyper V
Restore and reimage virtual servers from images and various backup solutions
Restore and rebuild ESX and Hyper-V hosts, domain controller, etc.
Mount ISOs to virtual systems
Upload virtual templates to any hypervisor
Out of Band access to Physical systems
Leverage console access such as ILO and iDrac to establish remote connection to offline physical systems
Backup and disaster recovery solutions for both desktops and servers
Access solutions: VPN, Remote Desktop, Citrix, etc.
Diagnostic tools; review event logs, Syslogs, monitoring data, and memory dumps to troubleshoot issues.
Security-enhancing solutions for systems and applications (including MFA and endpoint protection).
Metrics Measuring Success
Maintains billable utilization targets
Ensures all mandatory reports are generated and updated daily
Meets or exceeds deadlines for all assigned projects
Keeps projects profitable while not skimping on quality
Leverages cost variance and schedule variance formulas to measure project success
Contributes to the team’s attainment of high customer satisfaction scores on project delivery
Records complete change details, time worked entries, and work notes in ServiceNow in real-time
Identifies opportunities for process improvement
Following Process
Follows Abacus’s project process to execute project deliverables: configure, test, implement, refine, document, monitor, and transition to appropriate stakeholders.
Follows Abacus’s Change Management Process to perform approved changes in client environments
Communicates internally and (as directed) externally to provide timely information regarding project status, promised follow-ups, and requested feedback on a detailed and professional basis.
Skills and Experience
You’re a knowledge seeker. Regardless of method, you have obtained and exposed yourself to knowledge centers that have qualified you to master technical project delivery and the systems engineering required to successfully recover, deploy, and enhance infrastructures. You ideally have a four-year degree in a relevant field and are working towards or have already obtained your PMP certification.
You’ve managed projects as the assigned “PM” instead of only having delivered them as an engineer. You enjoy the dynamic of wearing multiple hats and taking the lead on client-facing communication, expectations, and timelines.
You’ve owned client-facing projects and have established a consultative rapport resulting in high client satisfaction levels upon project closure.
You have at least 5 years of experience delivering IT waterfall projects working with systems and virtualization with exposure to enterprise infrastructures.
You keep us true to our word. You have a tried-and-true organizational system to keep yourself (and others) on task while ensuring exceptional quality.
You possess a winning combination of superb writing skills and highly refined verbal communication skills. You convey energy, confidence, and genuine interest over a call just as easily as you convey competence, professionalism, and trustworthiness in person. You translate to a C-Suite audience as seamlessly as you “talk tech” with engineers. Your emails are professionally worded, grammatically pristine, with the right pinch of personality. In any medium, you pride yourself in clear, effective, and persuasive communication.
You have an approach to working hours that is more adaptable than the traditional "9-to-5". As this team responds to business-critical remediation projects, we are looking for an individual who is career-driven and won’t shrink back when work requirements extend into evenings, weekends, and holidays. While travel is minimal, you’re also open to getting on a plane when needed to be present at client sites when a project requires it. On the flip side, your hard work is rewarded with a generous comp plan that grows with the efforts you contribute, a flexible PTO policy, and an equally inspiring team that climbs mountains together.
You are ready to be an effective remote worker and have a dedicated, private space for a home office with a private internet connection with at least 50MBPS bandwidth. Public WiFi and shared common spaces do not meet these standards.
Desired Personality Traits
A Mythical Character. You aren’t alarmed when someone expects you to be a hero; in fact, you pride yourself on frequently delivering big just when all hope seems lost. Your persistence is notable, and you are a determined soul who insists on turning “We can’t” into “We can” If you meet a roadblock, you’ll try to scale it, dodge it, or blast through it before ever admitting defeat.
The Devil is in the Details. You have an angelic ability to sort through chaos and make order. Your eye and attention for details helps you uncover hidden gems, while your thorough documentation and status updates capture and convey every facet of each stone.
Corporate Usain Bolt. You’re capable of moving rapidly from task to task without getting rattled. Your desk is clear, your email inbox is empty, your kitchen counters aren’t cluttered, and you never spend 15 minutes tearing around the house in a desperate hunt for your car keys or train pass. You are a lean, mean, well-oiled machine.
A Combo Meal. Your style is winningly ambidextrous. While you are known to be a loyal teammate and never falter on your commitment to seeing others thrive, you are not a push-over. You will fight back and advocate for the best marriage of client desires and superb delivery-pushing us along the path towards perfection. If Samwise Gamgee and Monica Geller had a child, it would be you.
Emotionally Mature. Through your years of experience, you’ve learned that occasional hiccups are inevitable and now know enough to just keep moving towards the end goal. You’re calm under pressure, encourage respectful dialog, and understand that communication is the balm that can soothe the sting of conflict.
The benefits package consists of
- Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
- Gym discount
- Life insurance
- Comprehensive travel insurance for you and your family in line with scheme rules
- Confidential well-being and counselling support
- Competitive Compensation
- Contributory pension scheme
- Company events
- Private Medical and Dental Insurance
Work Authorization & Sponsorship
Candidates must be legally authorized to work in the country in which the position is based. At this time, we are unable to provide employment-based visa sponsorship for this position, now or in the future.
Use of Artificial Intelligence in Hiring
We may use artificial intelligence (AI) and other technology-assisted tools to support certain aspects of our recruiting and hiring process. These tools may assist with activities such as organizing, reviewing, or summarizing candidate information. AI-generated outputs or recommendations do not replace human judgment, and our hiring team maintains human review and oversight of employment decisions.
