Install and/or upgrade Microsoft Windows Server Operating Systems
Perform advanced virus, malware and ransomware mediation
Provide professional quality server room cable management
Responsible for creating and maintaining high quality, detailed documentation
Resolve backup issues and perform restore testing
Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments
Work with client to harden security posture through policy and advanced technologies according to Medicus IT standards and processes
Communicate with client as required: Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages
Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner
Perform on-site technical and customer service support, to include
Emergency/unscheduled repairs of clients’ on-site technical systems and equipment
Performs scheduled maintenance and repairs of clients’ technical systems and equipment
Network switch and server room cable management
Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software
Follow standard procedures to isolate and fix problems in malfunctioning equipment or software.
Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation
Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records
Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus
Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories. Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements
Participate in project planning, solution delivery, mentoring and teaching improved processes to team members
Follow Abacus’s defined processes, policies, service delivery standards
Must have a valid state driver’s license and provide own transportation to client sites.
Preference will be given to local candidates that live near the client locations / in the communities they serve.
All other duties assigned
Qualifications and Education Requirements
Associates degree in technology related field OR equivalent combination of education and work experience
A minimum of 3+ years of as an IT Support Engineer or similar role, working in Microsoft Environments
Preferred certifications: Network +, Server +, Windows Server 70-410, 98-365 or equivalent
Complete other technical and professional development as outlined in development plan
Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues
Knowledge of VMWare, Citrix, VPN and Terminal Services
Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software
MSP specific experience strongly desired
Excellent problem solving and client relationship skills
Excellent verbal and written communication skills
Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations.
Abacus is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates.
To protect their employees and immunocompromised patients, our clients may have vaccination requirements for onsite roles (annual flu, Covid, or others).
