Job Description
Job Title: Engineer, Professional Services
Overview
We are looking for a candidate that will develop and deploy client centered solutions and enhance our service catalogue for clients based in the financial services & healthcare industries. With a keen interest in industry standards, best practices and emerging trends, the candidate will provide and deliver solutions that are tailored to our clients’ needs while also being robust, repeatable, and embraced throughout the organization.
Roles & responsibility
Handling complex technical project tasks, project issues and initial troubleshooting for clients.
Configuration and troubleshooting of servers and networks.
Configuration and migration of Cloud Services.
Management of small and medium sized projects.
Provide technical advice on planning and scoping calls.
Help achieve department goals by hitting personal KPI targets.
Documentation of internal processes and guides
Skills
Technical implementation and troubleshooting
History troubleshooting and/or installing IT infrastructure at a senior level
Configuration of Windows Servers
Configuration & deployment of Microsoft products
Configuration of AI and DLP preferred
Networking – configure firewalls, managed switches, TCP/IP and protocols
Good to have PowerBI reporting experiance.
Qualifications
Strong technical skills with public cloud technologies, Azure specifically
Familiarity with industry standard LLMs such as Claude, CoPilot and ChatGPT as both an internal research tool and as deployed with clients.
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Minimum 2+ years of experiance in Microsoft PowerBI
Minimum 5+ years’ experience in a system engineering& support role.
Certifications preferred (AI, Azure Expert, MCSE, VCP, CCP)
MSP experience preferred
Ability to commute in a hybrid fashion both with client and internal team
Willing to work in 24/7 rotational environment.
