Cultivate a culture of technical excellence, customer focus, and accountability
Sales and Application Support
Collaborate with Technical Sales Managers (TSMs) and manufacturer representatives to understand customer requirements and provide the right technical solutions and/or products to fulfill their needs
Oversee preparation of proposals, special requests, technical presentations, and product demonstrations
Ensure accurate and timely responses to technical and pricing inquiries
Assist sales representatives in evaluating the feasibility of meeting customer specifications
Customer Engagement
Serve as a key technical liaison throughout the sales process
Provide advanced technical consultation to customers and support complex project opportunities
Build long-term relationships by understanding customer needs and providing tailored solutions
Product Knowledge and Collaboration
Develop deep expertise in BASX’s product portfolio, capabilities, and applications
Gather and relay customer feedback to Product Management and Engineering
Identify and advocate for new product opportunities and enhancements based on market trends
Cross-Functional Collaboration
Work closely with Engineering, Product Management, and Marketing to ensure alignment of solutions and messaging
Support Marketing with technical input for collateral, literature, case studies, and other promotional materials
Project and Process Support
Provide technical support to internal teams, reps, and customers throughout the pre-sales and order fulfillment process
Gather and interpret engineering data specific to each project
Support and process change order requests without impacting production schedules or ship dates
Contribute to post-mortem cost analysis and make recommendations to improve pricing, gross margin strategies, and project delivery
Qualifications
Education and Experience
Bachelor’s or Master’s degree in Engineering (preferred)
7+ years of experience in application engineering and technical sales
2+ years of experience managing or leading technical teams
Experience in HVAC, thermal management, data centers, or related fields is strongly preferred
Skills and Competencies
Strong leadership, organizational, and interpersonal skills
Excellent written and verbal communication abilities
Strong and conflict-resolution skills
Proven technical acumen with a strong problem-solving mindset
Customer-first approach with an ability to align products & solutions with business strategy
Comfortable in high-pressure environments, with a focus on delivering resultsExperience with MS Office and CAD software (AutoCAD, Inventor)
Ability to read and interpret blueprints, mechanical drawings, and technical documentation
Willingness and ability to learn in-house and third-party engineering/design/selection tools
Essential Mental Functions
Communicates effectively in written and spoken form.
Possesses excellent interpersonal relationship skills.
Exhibits good decision making and analytical problem solving abilities.
Demonstrates strong multi-tasking capabilities and organizational skills.
Works effectively in a team environment.
Works effectively in a fast-paced high-pressure environment.
Essential Physical Functions
Lift up to 50lbs.
Sit or stand for up to 95 percent of work hours.
Periodic visits to the manufacturing facility with seasonal hot and cold temperatures, dust, and some chemical fume exposure.
Disclaimer
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at a time with or without notice. This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. The company reserves the right to revise this job description at any time. The employee must be able to perform the essential functions of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.
Benefits and Compensation Summary
We take care of our people. We offer competitive compensation and robust benefits to all full-time team members, including:
Tuition reimbursement
Paid time-off
Paid holidays
Healthcare insurance & Health Savings Accounts
Profit sharing or Annual Incentive Plan Bonus
Premium 401(k) plan
Pay Range
$111,348.00 - $167,023.00
