Maintain and manage operational work queues for vendor-related requests, including tickets, vendor creation and extension requests, cleansing activities, and replacement requests.
Complete assigned tasks within defined SLA targets, including ticket resolution, vendor setup and updates, and response to email or system-based requests.
Coordinate issue resolution and queue management within the assigned area of responsibility, while providing back-up support as needed and following global Source to Pay and Master Data Operations guidelines.
Follow up on process delays and support coordination of activities needed to complete tasks within expected timelines.
Identify opportunities to improve data quality, reduce cycle time, and support more efficient vendor master data processes.
Work closely with the Master Data team and proactively provide support and back-up within the Vendor Centralization Team.
Ensure application of global master data standards, governance principles, and business-specific requirements in all vendor-related activities.
Review existing vendors, including commodity and business use considerations, to determine whether new vendor creation is necessary or whether alternative solutions can be applied.
Apply Source to Pay end-to-end process knowledge in daily work to support accuracy and process alignment.
Adhere to all 3M ethical standards, internal controls, and operational requirements in daily activities.
Perform other duties and responsibilities as assigned by the Supervisor.
Role Scope and Business Impact
The Vendor Centralization Team Analyst (JG7) supports the integrity and efficiency of vendor master data processes by ensuring that vendor records are created and maintained accurately and in compliance with defined standards. The role contributes directly to service quality, process timeliness, and operational reliability across Source to Pay activities.
This position has a direct impact on
Vendor data accuracy and completeness
Timely processing of vendor-related requests
Compliance with master data governance and process standards
Reduction of operational delays caused by inaccurate or incomplete vendor records
Effective queue management and SLA adherence
Support for procurement and payment operations through reliable vendor master data
Strong performance in this role helps ensure that vendor-related activities are processed efficiently, operational disruptions are minimized, and stakeholders receive reliable support for day-to-day vendor maintenance needs.
Qualifications
Higher education preferred.
Preferred experience in Global Shared Services, shared operations, or data maintenance environments.
Experience in vendor master data, procurement support, Source to Pay operations, or similar administrative/process-oriented roles is preferred.
Basic understanding of Source to Pay processes and vendor master data requirements is preferred.
Experience working with structured processes, service levels, and operational work queues is an advantage.
Strong attention to detail and ability to work accurately in a high-volume operational environment.
Ability to manage priorities effectively, follow procedures consistently, and work collaboratively within a team setting.
Key Competencies
Vendor master data administration
Attention to detail and accuracy
Process discipline
Queue and task management
Customer service orientation
Teamwork and collaboration
Problem identification and follow-up
Organization and time management
Continuous improvement mindset
Ethical and compliant work practices
Basic SAP or ERP system knowledge
Excel proficiency
English language skills
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