As a Procurement Service Center - Global Customer Service in 3M Global Service Center, you will have the opportunity to collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:
Act as the subject matter expert for Purchase Order inquiries and process into the Procurement Service Center to drive process excellence across the organization.
Strongly contribute with the strategic pillars of the Service Center.
Understanding of business processes, business data, and how to turn data into useful and actionable information to the success of this role.
Support action plans for Procurement Teams.
Identify problems, map processes, analyze data and provide solutions to address root cause(s).
Maintains connection with Procurement Service Center Teams Back Office and Service Management
Identify process gaps/ improvements and advice standard procedure changes to Global Procurement Service Center Team.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
Bachelor degree of University/College Education.
Demonstrated ability to drive process improvements that stretch beyond direct area of responsibility.
2+ years of experience working in similar roles
Customer service experience.
Demonstrated detailed orientation and working with operational processes.
Extensive working experience on Procurement Direct and Indirect process
Soft skills
Excellent communication and presentation skills strives for win-win.
Detail oriented, self-directed and have strong independent problem-solving skills.
Proactive attitude and analytical skills.
Ability to work in a rapidly changing environment.
Technical skills
ERP knowledge (SAP, PS, Oracle, and other Legacy System) is a must.
Advanced/ Fluent English level
Intermediate/ Advanced Excel skills
We are looking for a person that implements and has strong alignment with 3M culture and values
Customer at our core: Think like and with the costumer
Innovating boldly: Pioneer solutions and processes
Powered by inclusion: Cultivate connected community
Winning with agility: Collaborate efficiently
Additional qualifications that could help you succeed even further in this role include:
Strong organization, project leadership and interpersonal skills.
Able to deal with high degree of ambiguity, maintain composure and negotiate solutions in challenging and stressful situations.
Excellent communication and interpersonal skills, plus an ability to auto motivate.
Ability to solve complex problems where in-depth analysis and evaluation of various factors is required
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.
Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.
Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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