Within 1 month, you will
Become a Trello expert through our onboarding process
Understand our product offering through training
Master our platform and be able to support clients on basics requests through ticketing
- Master our integration possibilities (Workato, data lake, flat files, APIs)
- Within 3 months, you will:
- Work with clients to understand their technical requirements and scope projects accordingly
Collaborate with our sales and development teams to design and implement solutions that meet client requirements
Ensure successful delivery of projects on time and within budget
Provide technical expertise and support to clients throughout the project lifecycle
Continuously learn about new technologies and stay up-to-date with industry trends
Develop and maintain technical documentation and project plans
- Participate in client-facing meetings and presentations
- Within 6 months, you will:
- Develop repeatable and scalable processes to improve project quality and delivery
Be able to support the team on difficult integrations & troubleshooting issues
Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients
- Deliver platform audits to clients
- Within 12 months, you will:
- Contribute to our knowledge base to share best practices and lessons learned
Work with our partner ecosystem to strengthen the services proposed to our clients
Create and propose new services to our Professional Service catalog
- Present our value proposition to prospects or other SaaS companies and 3rd party developers to encourage them to integrate with our platform
- The Skills Set:
- 8+ years of experience supporting technical partnerships and integrations, developer relations, or similar technical role with external stakeholders; customer facing background preferred (e.g.
Sales Engineer, Technical Presales, Solution Architect, Technical consultant, Technical Project Manager, Technical Account Manager, Business Analyst)
Excellent understanding of APIs and REST integrations
Strong technical skills, including experience with programming languages such as Java, Python, or Ruby
Knowledge of SaaS platforms, cloud-based solutions, and web technologies
Experience scoping projects, designing technical solutions, and delivering projects
Excellent problem-solving skills and ability to troubleshoot complex technical issues
Ability to adapt your communication to different audiences (highly technical vs. less/non- technical stakeholders)
Organized, structured, rational and analytical way of working
Ability to work independently and as part of a team in a fast-paced, deadline-driven environment
Experience with project management methodologies such as Agile or Scrum is a plus
- Enthusiasm for our culture explained here https://bit.ly/Convexity360L
- What we offer:
- Compensation: Package includes base salary, a variable component and equity 📈
Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance: Flexible hours, full remote work possible anywhere in France 🏠. Working remotely from outside France is also possible, subject to some conditions (tenure, performance, destination, length, etc.) and the approval of our Remote Committee 🌍
Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
- Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻💻🏆
- Interview Process:
- Phone Screen with our Talent Acquisition Manager
Discovery Meeting with our Head of Technical Services
Case study with our Head of Technical Services and our Head of professional Services EMEA
Clarification Meeting with a Technical Consultant
Culture Fit with our VP Global Professional Services
Offer!
