Our Implementation team plays a key role in onboarding seamlessly new customers: they are working cross departments (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them into the set-up and configuration of the 360Learning platform.
You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.
In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audits.
Within 1 month, you will
Become a Trello expert through our onboarding process
Understand our product offering through training
- Master our platform and be able to support clients on basic requests through ticketing
- Within 3 months, you will:
- Start to onboard your own new clients:
Drive project management in order to ensure successful platform deployment from kick-off meeting, regular touchpoints until handover to support
- Host functional and technical workshops with clients to support them in their platform customization and structuring
- Within 6 months, you will:
- Ensure the smooth 360Learning platform deployment for new clients
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Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform into their technical environment & troubleshooting
Be able to pitch the value of the 360Learning platform
- Develop repeatable and scalable processes to improve project quality and delivery
- Within 12 months, you will:
- Onboard another Solution Deployment Manager
Contribute to our knowledge base to share best practices and lessons learned
- Work with our partner ecosystem to strengthen the services proposed to our clients
- The Skills Set
- Minimum 4 years professional consulting experience, preferably in a customer facing role (Technical consultant, Technical Account Manager, Technical Project Manager, Implementation Project manager or Pre-sales Consultant)
Previous deployment experience of SaaS products, ideally HR related
Project management skills
Understanding and experience working with APIs, SSO configuration & troubleshooting
Solution-oriented, client-first mindset in everything you do
Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders
Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations
Fluent German, very good English proficiency (level B2)
- Enthusiasm for our culture: https://bit.ly/Convexity360L
- Interview Process
