Assist with project setup activities, including survey creation, Airtable setup, and workflow preparation
Maintain and update project tracking systems, reporting tools, and execution documentation
Assist with scheduling coordination, visit tracking, and execution visibility
Monitor project progress and escalate risks, delays, or completion concerns to leadership and Account Management teams
Support execution reporting, compliance tracking, and project status updates
Assist with tracking and coordinating break/fix, escalation, and revisit activity
Help ensure project documentation remains accurate, organized, and up to date
Coordinate cross-functional communication related to project updates, field execution, and operational needs
Support onboarding and administrative setup activities for new projects and workflows
Assist with shipment tracking, inventory coordination, and execution follow-up where applicable
Partner closely with Operations, Audit, Scheduling, and Account Management teams to support successful project delivery
Reporting & System Management
Assist in maintaining Airtable, Salesforce, and other project management systems
Support reporting setup and data organization across projects
Review project information for accuracy and completeness
Help maintain standardized project documentation and reporting workflows
Assist with audit tracking and escalation visibility
Support reporting preparation, execution, and recap documentation
Ensure data integrity across project tracking systems and workflows
Team Collaboration & Support
Provide support across multiple AMs, projects, and client programs as business needs shift
Collaborate cross-functionally with Operations, Audit, Scheduling, Reporting, and Leadership teams
Participate in onboarding, training, and process standardization initiatives
Assist with process improvement and workflow optimization efforts
Maintain professionalism, responsiveness, and strong communication across internal teams
Support team scalability by helping drive consistency in workflows, documentation, and execution practices
Qualifications
2–4 years of project coordination, account support, operations coordination, administrative support, or related experience preferred
Strong organizational skills with exceptional attention to detail
Ability to manage multiple priorities and deadlines in a fast-paced environment
Strong written and verbal communication skills
Ability to work collaboratively across multiple teams and departments
Strong problem-solving and critical-thinking skills
Ability to proactively identify issues and escalate concerns appropriately
Experience working within project tracking systems or workflow management platforms preferred
Strong working knowledge of Microsoft Office Suite, including Excel
Experience with Airtable, Salesforce, Smartsheet, Jira, or similar systems preferred
Experience supporting retail execution, field operations, merchandising, client services, or operational workflows preferred
Highly adaptable with a willingness to learn new systems and processes
Success Metrics
Success in this role may be measured by
Accuracy and timeliness of project tracking updates
Reporting accuracy and data integrity
Project coordination effectiveness
Responsiveness and communication quality
Escalation visibility and follow-through
Cross-functional collaboration and support
Operational consistency and organization
Ability to support multiple concurrent projects effectively
Process adherence and workflow management
Team support and enablement contributions
Work Environment
This role operates in a fast-paced, highly collaborative environment supporting large-scale client programs and field execution initiatives. The ideal candidate is proactive, organized, detail-oriented, and comfortable supporting multiple workflows and cross-functional teams simultaneously.
The Project Coordinator is expected to operate as a key support partner to the Account Management and Operations teams while helping drive organization, visibility, and consistency across project execution workflows.
What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.
2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.
